Privacy Policy

Last updated: 2026-02-20

BaleBet Privacy Policy

Effective Date: December 4, 2025

1. Overview

BaleBet ("we," "us," or "our") is a property management mobile application designed to help property owners and managers track properties, tenants, leases, payments, and related documents. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the BaleBet mobile application (the "App").

This policy applies to all users worldwide. By using the App, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect different types of information depending on how you use the App and which membership tier you select.

2.1 Account & Authentication Information

What we collect:

Email address and/or phone number
Username
Authentication credentials (stored as hashed values)
Verification tokens
Account creation date and last login information

Why we collect it:

To create and verify user accounts
To authenticate your access to the App
To secure your account and prevent unauthorized access
To communicate important account information

Important note: Even for local-only membership tiers, authentication requires minimal server-side processing. This does not mean your property data is uploaded to our servers.

2.2 Property & Business Data

What we collect:

Property records (names, addresses, descriptions)
Floor and room identifiers
Tenant information (names, contact details, identification document references)
Tenant photos and business information
Lease agreements and contract details
Payment records (dates, amounts, payment cycles, status)
Property images and documents
Property maintenance issues and notes
Any other information you choose to enter in the App

Why we collect it:

To provide the core property management features of the App
To enable lease tracking, payment monitoring, and reporting
To facilitate team collaboration features (when enabled)
To support data export and backup functionality

Storage location:

This depends entirely on your membership tier and your actions:

Local-only tiers: Data remains exclusively on your device unless you explicitly choose to sync or export it
Cloud-enabled tiers: When you enable sync or upgrade to a cloud tier, your data will be uploaded to our secure cloud servers only when you initiate the sync

2.3 Files & Media

What we collect:

Photos you capture or upload within the App
Documents you attach (contracts, agreements, identification documents)
PDF files generated by the App

Why we collect it:

To support document storage and organization
To enable PDF generation and report creation
To maintain complete property records

2.4 Device & Technical Information

What we collect:

Device type and model
Operating system version
App version
IP address
Device identifiers (for analytics and crash reporting)
App usage patterns and feature interactions
Crash logs and error reports

Why we collect it:

To operate and maintain the App
To diagnose and fix technical issues
To improve App performance and user experience
To analyze usage patterns and optimize features
To provide technical support

2.5 Analytics & Cookies

What we collect:

App session information
Feature usage statistics
User preferences and settings
Anonymous analytics identifiers

Why we collect it:

To understand how users interact with the App
To improve App functionality and design
To measure feature adoption and performance

Technologies used: We use local storage mechanisms and may use third-party analytics services for crash reporting and anonymous usage analytics.

2.6 Payment Information

Current status: The App does not currently collect or process payment card information. Payment tracking in the App is for record-keeping purposes only, and actual payment processing occurs outside the App.

Future changes: If we introduce in-app payment processing in the future, we will update this Privacy Policy before implementing such features and will clearly notify users of any changes to our payment data practices.

3. Membership Tiers & Data Storage

BaleBet offers multiple membership tiers with different features and data storage options.

3.1 How Membership Tiers Affect Data Storage

Local-Only Tiers (e.g., Free, Standard, Trial):

All property data, tenant information, leases, and documents remain exclusively on your device
We cannot access this data remotely
Data is not backed up to our servers unless you explicitly initiate a sync or export
Authentication data (email, username) is stored server-side for account verification only

Cloud-Enabled Tiers (e.g., Premium, Enterprise):

You have the option to enable cloud sync features
When you enable sync, your property data is uploaded to our secure cloud infrastructure
Once uploaded, data is stored on servers provided by our cloud service provider
You control when syncing occurs through explicit actions in the App

3.2 Your Responsibilities

Important: Data synchronization and backup are user-initiated actions. The App will not automatically sync or back up your data in the background without your explicit instruction.

You are responsible for:

Initiating backups and syncs using the App's provided features
Verifying that your data has been successfully backed up or synced
Understanding which membership tier you are using and where your data is stored
Managing data access for team members (if applicable)

Team access: If you invite team members or share access, invited users must explicitly fetch or sync data using the App's available options. Data is not automatically pushed to their devices.

4. How We Use Your Information

We use collected information for the following purposes:

4.1 Service Provision

To provide, operate, and maintain the App and its features
To enable property management, tenant tracking, lease management, and payment monitoring
To generate reports, exports, and PDF documents
To facilitate team collaboration features (when enabled)

4.2 Account Management

To create and manage your account
To authenticate your identity and secure your session
To verify your email address or phone number
To communicate account-related information

4.3 Communication

To send you service-related notifications
To respond to your support requests and inquiries
To notify you of policy updates or changes to the App
To send important security alerts

4.4 Improvement & Analytics

To analyze how users interact with the App
To identify and fix bugs and technical issues
To improve App performance and user experience
To develop new features and enhancements

4.5 Security & Legal Compliance

To detect, prevent, and address fraud, abuse, or security issues
To enforce our Terms of Service
To comply with legal obligations and respond to lawful requests

5. How We Share Your Information

We take your privacy seriously and only share information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating the App, including:

Cloud infrastructure providers
Analytics and crash reporting services
Customer support tools
Email communication services

These providers are contractually obligated to use your information only to provide services to us and must maintain appropriate security measures.

5.2 Team Members

If you use team collaboration features, information you choose to share will be accessible to team members you explicitly invite.

5.3 Legal Requirements

We may disclose information when required by law or in response to:

Valid legal processes (court orders, subpoenas)
Government or regulatory requests
Protection of our rights, property, or safety
Protection of the rights, property, or safety of others

5.4 Business Transfers

If BaleBet is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity, subject to appropriate privacy safeguards.

5.5 With Your Consent

We may share information with other parties when you explicitly consent to such sharing.

Local-only data: If you use a local-only tier and never enable sync, your property data remains on your device and is not shared with our servers or any third parties.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect the information we process and store, including:

Encryption of data in transit using industry-standard protocols
Secure authentication using hashed credentials
Access controls limiting who can access server-side data
Regular security assessments and updates
Secure cloud infrastructure provided by reputable providers

Limitations: While we take reasonable measures to protect your information, no system is completely secure. We cannot guarantee the absolute security of data stored on your device or on cloud infrastructure. You acknowledge and accept these inherent security risks when using the App.

7. Data Retention

7.1 Server-Side Data

We retain account information and server-stored data for as long as necessary to provide our services
If you delete your account, we will delete your server-side data within 90 days, except where we are required to retain information for legal, regulatory, or legitimate business purposes
Backup copies may persist for up to 90 days after deletion for disaster recovery purposes

7.2 Local Data

Data stored locally on your device remains under your control
Uninstalling the App or clearing App data will delete local information unless you have backed it up
We have no access to or control over data stored only on your device

8. Data Backups & Liability

8.1 Your Responsibility

You are solely responsible for:

Initiating and maintaining backups of your data
Verifying successful completion of backup and sync operations
Understanding which data is stored locally versus on cloud servers
Exporting important data for safekeeping

8.2 Our Assistance

If you experience data loss, we will make reasonable efforts to assist in investigating the issue and recovering data where technically feasible. However, data recovery cannot be guaranteed.

8.3 Limitation of Liability

To the fullest extent permitted by applicable law:

We are not liable for any loss of data, whether stored locally on your device or on cloud servers
We are not liable for damages resulting from data loss, including lost business, lost profits, or consequential damages
We are not liable for issues caused by user error, device failure, third-party service failures, or circumstances beyond our reasonable control
Our total liability for any claims related to data loss or the App's use is limited to the amount you paid for the App in the 12 months preceding the claim

By using cloud sync or backup features, you acknowledge and accept these risks and limitations.

9. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

9.1 Access & Export

You can access your data at any time through the App
You can export your data using the App's export features
You can request a copy of server-side data by contacting us

9.2 Correction & Update

You can correct and update your information directly in the App
You can update your account details through the App settings

9.3 Deletion

You can delete your account and request deletion of server-side data by contacting us
Local data can be deleted by uninstalling the App or clearing App data
Upon request, we will delete your account and server-side data within 90 days, subject to legal retention requirements

9.4 Opt-Out

You may be able to opt out of certain analytics through App settings (where available)
You can choose not to enable cloud sync features

9.5 Data Portability

You can export your data in commonly used formats through the App's export features. To exercise these rights, contact us using the information provided in Section 13 below.

10. Children's Privacy

The App is not intended for use by individuals under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children under these ages.

If you believe we have collected information from a child under the applicable age limit, please contact us immediately, and we will take steps to delete that information.

11. International Data Transfers

BaleBet operates globally, and your information may be transferred to, stored in, or processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer information internationally, we implement appropriate safeguards to protect your data in accordance with this Privacy Policy and applicable laws.

By using the App, you acknowledge and consent to the transfer of your information to countries outside your country of residence, including countries that may not provide the same level of data protection as your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or App features.

When we make material changes:

We will notify you through the App (via notification or alert)
We will update the "Last Updated" date at the top of this policy
For significant changes, we may require you to review and accept the updated policy before continuing to use the App

Your continued use of the App after receiving notice of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: contact@balebet.app
Support: https://t.me/BaleBetSupportBot

We will respond to your inquiry within a reasonable timeframe.

14. Key Points Summary

For your convenience, here are the most important points of this Privacy Policy:

Authentication vs. Data Storage: Creating an account requires server-side authentication, but this does not mean your property data is uploaded to our servers
Local-Only Tiers: Your data stays exclusively on your device until you explicitly enable sync
Manual Sync: You must initiate all syncs and backups; the App does not automatically sync data in the background
Your Responsibility: You are responsible for managing backups and understanding where your data is stored
No Payment Processing: We do not currently collect or process payment card information
Limited Liability: We will assist with data recovery efforts, but we are not liable for data loss caused by technical failures, user error, or circumstances beyond our control
Global Application: This policy applies to all users worldwide, regardless of location

End of Privacy Policy

Contact: contact@balebet.app