Privacy Policy

Last updated: 2026-02-20

BaleBet Privacy Policy

Effective Date: August 4, 2026

1. Overview

BaleBet ("we," "us," or "our") is a property management mobile application designed to help property owners and managers track properties, tenants, leases, payments, and related documents. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the BaleBet mobile application, the BaleBet website, and the optional public property-listing feature (collectively, the "Services").

This policy applies to all users worldwide. By using the App, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect different types of information depending on how you use the App and which membership tier you select.

2.1 Account & Authentication Information

What we collect:

• Email address and/or phone number
• Username
• Authentication credentials (stored as hashed values)
• Verification tokens
• Account creation date and last login information

Why we collect it:

• To create and verify user accounts
• To authenticate your access to the App
• To secure your account and prevent unauthorized access
• To communicate important account information

Important note: Even for local-only membership tiers, authentication requires minimal server-side processing. This does not mean your property data is uploaded to our servers.

2.2 Property & Business Data

What we collect:

• Property records (names, addresses, descriptions)
• Floor and room identifiers
• Tenant information (names, contact details, identification document references)
• Tenant photos and business information
• Lease agreements and contract details
• Payment records (dates, amounts, payment cycles, status)
• Property images and documents
• Property maintenance issues and notes
• Any other information you choose to enter in the App

Why we collect it:

• To provide the core property management features of the App
• To enable lease tracking, payment monitoring, and reporting
• To facilitate team collaboration features (when enabled)
• To publish and display a property when you explicitly enable a public listing
• To support data export and backup functionality

Storage location:

This depends entirely on your membership tier and your actions:

• Local-only tiers: Data remains on your device unless you explicitly choose to sync it, export it, or publish an approved subset as a public listing
• Cloud-enabled tiers: When you enable sync or upgrade to a cloud tier, your data will be uploaded to our secure cloud servers only when you initiate the sync

2.3 Files & Media

What we collect:

• Photos you capture or upload within the App
• Documents you attach (contracts, agreements, identification documents)
• PDF files generated by the App

Why we collect it:

• To support document storage and organization
• To enable PDF generation and report creation
• To maintain complete property records

2.4 Device & Technical Information

What we collect:

• Device type and model
• Operating system version
• App version
• IP address
• Device identifiers (for analytics and crash reporting)
• App usage patterns and feature interactions
• Crash logs and error reports

Why we collect it:

• To operate and maintain the App
• To diagnose and fix technical issues
• To improve App performance and user experience
• To analyze usage patterns and optimize features
• To provide technical support

2.5 Analytics & Cookies

What we collect:

• App session information
• Feature usage statistics
• User preferences and settings
• Anonymous analytics identifiers

Why we collect it:

• To understand how users interact with the App
• To improve App functionality and design
• To measure feature adoption and performance

Technologies used: We use local storage mechanisms and may use third-party analytics services for crash reporting and anonymous usage analytics.

2.6 Payment Information

Current status: The App does not currently collect or process payment card information. Payment tracking in the App is for record-keeping purposes only, and actual payment processing occurs outside the App.

Future changes: If we introduce in-app payment processing in the future, we will update this Privacy Policy before implementing such features and will clearly notify users of any changes to our payment data practices.

2.7 Optional Public Property Listings

Permanent account holders may choose List publicly for a property. This is an explicit online action and is separate from BaleBet's normal local-first storage behavior. Guest accounts cannot publish public listings.

Information included in a public listing may include:

• The selected property's name, type, hierarchy names, address, area, bedroom count, bathroom count, condition, and selected photos
• Whether the property is offered for rent or sale, the listing price, currency, and—when rented—the rent period
• The account holder's profile name
• The account holder's phone number or email address only when the account holder chooses to display it

Public listings do not intentionally include tenant records, leases, payments, internal property issues or notes, ownership records, access-control data, or private documents. Once published, listing information can be viewed by anyone without signing in and may be indexed, shared, copied, or cached by third parties. Unlisting stops BaleBet from returning the active listing, but it cannot remove copies already saved outside BaleBet.

3. Membership Tiers & Data Storage

BaleBet offers multiple membership tiers with different features and data storage options.

3.1 How Membership Tiers Affect Data Storage

Local-Only Tiers (e.g., Free, Standard, Trial):

• Property data, tenant information, leases, and documents remain on your device except for information you explicitly sync or the approved subset you explicitly publish as a public listing
• We cannot access this data remotely
• Data is not backed up to our servers unless you explicitly initiate a sync; publishing creates only a limited public snapshot and is not a backup
• Authentication data (email, username) is stored server-side for account verification only

Cloud-Enabled Tiers (e.g., Premium, Enterprise):

• You have the option to enable cloud sync features
• When you enable sync, your property data is uploaded to our secure cloud infrastructure
• Once uploaded, data is stored on servers provided by our cloud service provider
• You control when syncing occurs through explicit actions in the App

3.2 Your Responsibilities

Important: Data synchronization and backup are user-initiated actions. The App will not automatically sync or back up your data in the background without your explicit instruction.

You are responsible for:

• Initiating backups and syncs using the App's provided features
• Verifying that your data has been successfully backed up or synced
• Understanding which membership tier you are using and where your data is stored
• Managing data access for team members (if applicable)

Team access: If you invite team members or share access, invited users must explicitly fetch or sync data using the App's available options. Data is not automatically pushed to their devices.

4. How We Use Your Information

We use collected information for the following purposes:

4.1 Service Provision

• To provide, operate, and maintain the App and its features
• To enable property management, tenant tracking, lease management, and payment monitoring
• To generate reports, exports, and PDF documents
• To facilitate team collaboration features (when enabled)

4.2 Account Management

• To create and manage your account
• To authenticate your identity and secure your session
• To verify your email address or phone number
• To communicate account-related information

4.3 Communication

• To send you service-related notifications
• To respond to your support requests and inquiries
• To notify you of policy updates or changes to the App
• To send important security alerts

4.4 Improvement & Analytics

• To analyze how users interact with the App
• To identify and fix bugs and technical issues
• To improve App performance and user experience
• To develop new features and enhancements

4.5 Security & Legal Compliance

• To detect, prevent, and address fraud, abuse, or security issues
• To enforce our Terms of Service
• To comply with legal obligations and respond to lawful requests

5. How We Share Your Information

We take your privacy seriously and only share information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating the App, including:

• Cloud infrastructure providers
• Analytics and crash reporting services
• Customer support tools
• Email communication services

These providers are contractually obligated to use your information only to provide services to us and must maintain appropriate security measures.

5.2 Team Members

If you use team collaboration features, information you choose to share will be accessible to team members you explicitly invite.

5.3 Public Listings You Choose to Publish

When you publish a property, the approved public-listing fields described in Section 2.7 are made available on the public BaleBet website. This disclosure occurs at your direction and remains active until you unlist the property, the property or account is removed, or BaleBet deactivates the listing for security, ownership, policy, or legal reasons.

5.4 Legal Requirements

We may disclose information when required by law or in response to:

• Valid legal processes (court orders, subpoenas)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Protection of the rights, property, or safety of others

5.5 Business Transfers

If BaleBet is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity, subject to appropriate privacy safeguards.

5.6 With Your Consent

We may share information with other parties when you explicitly consent to such sharing.

Local-only data: If you use a local-only tier, never enable sync, and never publish a public listing, your property data remains on your device and is not shared with our servers or third parties.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect the information we process and store, including:

• Encryption of data in transit using industry-standard protocols
• Secure authentication using hashed credentials
• Access controls limiting who can access server-side data
• Regular security assessments and updates
• Secure cloud infrastructure provided by reputable providers

Limitations: While we take reasonable measures to protect your information, no system is completely secure. We cannot guarantee the absolute security of data stored on your device or on cloud infrastructure. You acknowledge and accept these inherent security risks when using the App.

7. Data Retention

7.1 Server-Side Data

• We retain account information and server-stored data for as long as necessary to provide our services
• If you delete your account, we will delete your server-side data within 90 days, except where we are required to retain information for legal, regulatory, or legitimate business purposes
• Backup copies may persist for up to 90 days after deletion for disaster recovery purposes

7.2 Local Data

• Data stored locally on your device remains under your control
• Uninstalling the App or clearing App data will delete local information unless you have backed it up
• We have no access to or control over data stored only on your device

8. Data Backups & Liability

8.1 Your Responsibility

You are solely responsible for:

• Initiating and maintaining backups of your data
• Verifying successful completion of backup and sync operations
• Understanding which data is stored locally versus on cloud servers
• Exporting important data for safekeeping

8.2 Our Assistance

If you experience data loss, we will make reasonable efforts to assist in investigating the issue and recovering data where technically feasible. However, data recovery cannot be guaranteed.

8.3 Limitation of Liability

To the fullest extent permitted by applicable law:

• We are not liable for any loss of data, whether stored locally on your device or on cloud servers
• We are not liable for damages resulting from data loss, including lost business, lost profits, or consequential damages
• We are not liable for issues caused by user error, device failure, third-party service failures, or circumstances beyond our reasonable control
• Our total liability for any claims related to data loss or the App's use is limited to the amount you paid for the App in the 12 months preceding the claim

By using cloud sync or backup features, you acknowledge and accept these risks and limitations.

9. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

9.1 Access & Export

• You can access your data at any time through the App
• You can export your data using the App's export features
• You can request a copy of server-side data by contacting us

9.2 Correction & Update

• You can correct and update your information directly in the App
• You can update your account details through the App settings

9.3 Deletion

• You can delete your account and request deletion of server-side data by contacting us
• Local data can be deleted by uninstalling the App or clearing App data
• Upon request, we will delete your account and server-side data within 90 days, subject to legal retention requirements

9.4 Opt-Out

• You may be able to opt out of certain analytics through App settings (where available)
• You can choose not to enable cloud sync features

9.5 Data Portability

You can export your data in commonly used formats through the App's export features. To exercise these rights, contact us using the information provided in Section 13 below.

10. Children's Privacy

The App is not intended for use by individuals under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children under these ages.

If you believe we have collected information from a child under the applicable age limit, please contact us immediately, and we will take steps to delete that information.

11. International Data Transfers

BaleBet operates globally, and your information may be transferred to, stored in, or processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer information internationally, we implement appropriate safeguards to protect your data in accordance with this Privacy Policy and applicable laws.

By using the App, you acknowledge and consent to the transfer of your information to countries outside your country of residence, including countries that may not provide the same level of data protection as your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or App features.

When we make material changes:

• We will notify you through the App (via notification or alert)
• We will update the "Last Updated" date at the top of this policy
• For significant changes, we may require you to review and accept the updated policy before continuing to use the App

Your continued use of the App after receiving notice of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: contact@balebet.app
• Support: https://t.me/BaleBetSupportBot

We will respond to your inquiry within a reasonable timeframe.

14. Key Points Summary

For your convenience, here are the most important points of this Privacy Policy:

• Authentication vs. Data Storage: Creating an account requires server-side authentication, but this does not mean your property data is uploaded to our servers
• Local-Only Tiers: Your data stays exclusively on your device until you explicitly enable sync
• Manual Sync: You must initiate all syncs and backups; the App does not automatically sync data in the background
• Your Responsibility: You are responsible for managing backups and understanding where your data is stored
• No Payment Processing: We do not currently collect or process payment card information
• Limited Liability: We will assist with data recovery efforts, but we are not liable for data loss caused by technical failures, user error, or circumstances beyond our control
• Global Application: This policy applies to all users worldwide, regardless of location

End of Privacy Policy

Contact: contact@balebet.app